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Explore Our Purpose, Team, International Partners & Philosophy

Optimizing Businesses Since 1985


IMPAQ realizes that the success of executing business strategy is based on your ability to execute change and to adapt the culture necessary to achieve and sustain business results. This is not only our expertise, but we apply a measurement system that assesses and links execution, relationships and deliverables necessary for you to achieve business results.

In addition, IMPAQ provides executive and leadership development programs to support the on-going improvement of executing the business strategy. This includes developing leaders at all levels with critical thinking, effective decision making, outcome-driven project management, team effectiveness, change leadership, meaningful engagement of employees, and enhancing the level of commitment and ownership of all employees.

Mark Samuel on How We Get Breakthrough Results
Mark Samuel on How We Get Breakthrough Results
Mark Samuel on Building Accountable Teams
Mark Samuel on Building Accountable Teams
Introduction to Accountability-Based Performance Coaching
Introduction to Accountability-Based Performance Coaching
Hear Mark's definition of Accountability and how it's so different from how most people think of it. Learn more at
Mark Samuel - Making Yourself Indispensable
Mark Samuel - Making Yourself Indispensable

IMPAQ’s Purpose Breakthrough Measurable Results

By focusing on senior and middle management, our proven Leadership Accountability System builds leaders at every level of your organization to remove the common breakdowns that bleed and paralyze organizations. Imagine what your business would accomplish when:

  • Managers act in alignment, eliminating silo behavior
  • Decisions are timely and inclusive based on critical business thinking
  • Leaders develop their successors without the threat of being replaced
  • Employees are actively engaged to improve processes and practices
  • Functional managers proactively solve cross-functional breakdowns
  • Everyone is dedicated to change and personal/professional development

Ultimately, when people work in harmony to achieve meaningful, breakthrough results that positively impact their customers, their organization and their teams, they experience a level of commitment, confidence, and satisfaction that permeates the culture.

True Partnership

We have a clear intention of adapting our services to meet the specific goals, constraints and culture of your organization. Our consultants become your advocates and adopt your desired business outcomes as our business outcomes. Our dedication to your success is a fundamental key to our success. That’s why we spend extra time up front understanding your picture of success.

IMPAQ’s Guarantee

We are one of the few consultants that have meaningful measurements for our impact on your organization. Not even the biggest consulting firms do that. We are committed to providing you a true return on your investment. Thus, if you are not satisfied with the results of our service after applying our system as directed, you will not be required to pay our fee for service. Read our case studies.

The Center for Peaceful Accountability

We are also committed to contributing our services to organizations that aren’t in a position to afford our rates. We choose non-profit organizations each year to contribute our services without any fee. We also reduce our fees for government organizations and educational institutions to support organizations, which have limited budgets. We are committed to the betterment of the world.