For more than a year now, people in all levels of the organization have been involved in continuous change efforts. Many have been concerned with losing their jobs or changing…
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By David Rodgers At some time or another, each of us has been in the position where we have decided that delegating to a team, sub-team, or individual is the…
By Mark Samuel Driven by global competition and the pursuit of customer satisfaction, total quality programs have flourished during the past 20 years. In the 1970’s, quality circles initiated the…
by Mark Samuel This article looks at what changes need to be made to achieve a total quality environment in an organization, and the role and skills required by management…
By Mark Samuel Some define it as leading a meeting, while others define it as assisting others in resolving their own problem. There is even an improvement process that defines…
