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Rapid Team Results – A Leadership Accountability
System for
Breakthrough, Measurable Results

We will accomplish in 2 days what other consultants wish they could accomplish in 12-24 months!

?We have data from over 20 years of experience

MarkWe have been implementing this systematic?approach to achieving team results with hundreds of teams and have measurable results that have been achieved and sustained for as much as 14 years. For example, one of the most recent teams in a manufacturing facility had the following results:

Trust improved


Communication improved


Meeting effectiveness improved


Decision making improved


Keeping agreements improved


Resolving conflicts improved


More importantly, this manufacturing group went from being the lowest performing to the highest performing operating group in the division of that organization. This included lowering the amount of priority maintenance work orders in the units from 39% down to 7% ? beating their goal to reduce it to 20%. In addition, schedule compliance went from 50% up to 75%.

NOTE: These results were achieved in 5 months with a cross-functional management/supervisor team representing 3 different functional areas and 30 people ? breaking down the silo behavior that dominated this group prior to our implementing Rapid Team Results?.

Mark Samuel on How We Get Breakthrough Results
Mark Samuel on How We Get Breakthrough Results
Mark Samuel on Building Accountable Teams
Mark Samuel on Building Accountable Teams
Introduction to Accountability-Based Performance Coaching
Introduction to Accountability-Based Performance Coaching
Hear Mark's definition of Accountability and how it's so different from how most people think of it. Learn more at
Mark Samuel - Making Yourself Indispensable
Mark Samuel - Making Yourself Indispensable

What RTR Is Not?

Rapid Team Results? is a ?Working Session? NOT a Teambuilding
or Training Program. We assist the team in leveraging the three key areas directly linked to business results by changing fundamental habitsthat have blocked improvement in the following key areas:

  • Execution ? the link between people and teams to produce a result
  • Relationships ? the interactions between people to ensure trust, support and effective communication are in place to sustain performance improvement
  • Deliverables ? the operational goals and projects necessary to achieve business results

How RTR responds to "5 Dysfunctions of a Team"

Dysfunctions of a TeamSolutions Utilizing RTR
Inattention to ResultsCorrelated tracking & measurements for business results?execution and team relationships
Avoidance of AccountabilityAccountable meetings?where individuals surface and resolve breakdowns that could prevent success
Lack of CommitmentIndividual and shared accountability where team and organizational success supersede individual interests
Fear of ConflictSuccess Factors of Execution? develop new habits for managing conflicts and making decisions
Absence of TrustInteraction Agreements? build trust support and open communication

The Rapid Team Results Process

  1. Assess Team Execution and Relationships related to current performance
  2. Discuss Personal and Shared Accountability ? A Key for High Performance
  3. Develop an aligned and comprehensive Picture of Success for achieving breakthrough results (This goes well beyond your typical?vision or mission statement)
  4. Define 15 to 20 Core Habits of Execution necessary to achieve the Picture of Success
  5. Establish meaningful measurements for each Core Habit of Execution and prioritize the top 3 to 5 for leveraging the change
  6. Empower task forces to implement 3 to 5 New Habits of Execution directly linked to achieving deliverables and business results
  7. Develop Accountable Agreements for improving team relationships and sustaining improvement
  8. Create high performance team meetings ? focused only on surfacing and resolving breakdowns related to the most important deliverables and improvement initiatives

Effective Project Execution

While many projects go through extensive chartering and planning processes, they lack critical?elements that resulting in a breakdown of accountability when it comes to execution. Even ?dashboard? processes to monitor results aren?t solving the issues that cause project breakdown.

Effective Project Execution? ensures that there is an effective plan that focuses on cross-functional accountability in addition to the typical individual accountability of most project plans. In addition, a process is established to ensure proactive problem surfacing prior to milestones being missed. Rather than asking for forgiveness when milestones are missed, the problems causing missed milestones are surfaced early enough to keep the project on schedule. Finally, proactive recovery plans are established to address the ?human? errors that undermines success.

We will accomplish in 1 to 2 days what other
consultants wish they could accomplish in 12-24 months!

3?Reasons to Implement Rapid Team Results? (RTR)

Not just ?Team Building?

Working sessions address your real issues.
We don?t do?
  • Styles Inventories
  • Team Games
  • Role Playing
  • Cooking Classes
  • Ropes Courses

We Leverage Three Key Areas

A different approach to achieve
Breakthrough Measurable Results!
  • Execution
  • Relationships
  • Deliverables

We Guarantee Results

Recently a manufacturing?
team improved:
  • Trust-59%
  • Communication-49%
  • Meeting?Effectiveness-27%
  • Decision Making-37%
  • Keeping Agreements-29%
  • Resolving Conflicts-43%

IMPAQ has repeatedly assisted organizations to increase accountability and achieve measurable business results. Review IMPAQ?s case studies for companies implementing business change, culture change, leadership development, team building and employee engagement in a variety of industries internationally.

Our unique strength in achieving measurable results is about measuring Execution, Relationships and Deliverables. In addition,these measurements are correlated to portray a clear and meaningful picture of organizational effectiveness and success. Whether increasing performance, reducing costs, implementing change, increasing trust, or improving customer satisfaction, IMPAQ exceeds client expectations as illustrated in our case studies below.

We have a clear path to success and the means to support and trust each other, and it all happened in one day. It was easy and graceful, and we have the reference point for high performance.


Instead of learning about each other?s styles, we learned about each other?s needs for success, and we are committed to each other?s success in addition to our own success. This is true ownership!


I came in stressed and burned out, and now I feel rejuvenated. A major load was lifted today now that we are all aligned and actively supporting each other to be successful.

Medical Facility

We accomplished in one day what would have taken us at least 3 months.

Health Care

We became a unified team by working on real issues and getting real work accomplished. It felt good to rise above our differences to our common cause as a team.


So often these activities give us more work to do. Not this process. We are just doing our work differently to be more
efficient, more focused and more results oriented.

Merged Teams
  • Build alignment and develop a unified Picture of Success going forward
  • Establish consistent habits of execution for improved performance based on the new team with clear measurements for tracking effectiveness
  • Clarify and agree on top priorities for leading change and integrating processes for improved customer service and efficiency
  • Develop a plan for developing a culture of execution and support to improve customer service, employee morale and commitment at all levels
  • Develop a plan for building a culture of execution and support to improve customer service, employee morale and commitment at all levels
  • Create a plan for developing middle management levels to fill gaps and enhance leadership
  • Establish a clear system for monitoring leading indicators and business results
Project Teams
  • Gain alignment on project outcomes and deliverables
  • Establish key cross-functional habits for successful execution
  • Identify challenges and proactive recovery plans to ensure the project is successful
  • Develop a meeting structure to solve conflicts, resolve problems and make decisions
  • Identify a system for tracking leading indicators for success in addition to project milestones
  • Develop an approach for resolving conflicting priorities
  • Establish a process for effectively communicating with others outside the project team
Functional Teams (Departments or Areas)
  • Develop a clear Picture of Success supporting the organization?s strategic goals
  • Improve internal and external customer service
  • Establish consistent habits of execution for increasing performance
  • Improve relationships, coordination and execution with other departments
  • Establish shared ownership for increasing team effectiveness
  • Increase employee engagement and commitment
  • Increase trust, resolve conflicts and improve overall support
  • Set clear standards of performance and behavior for hiring, orienting and monitoring individual and team effectiveness
Upper Middle Managers & Directors
  • Break down silos
  • Establish consistent leadership practices with tracking and measurement
  • Improve cross-functional coordination and problem solving
  • Improve project execution to insure projects are on schedule and on budget
  • Implement and lead change efforts and build morale/retention
  • Optimize the use of resources bringing down unnecessary costs
  • Improve trust and relationships between managers and their direct reports
Executive/Senior Management
  • Gain alignment demonstrated by actions
  • Set clear business priorities with shared ownership
  • Establish a process for resolving challenges and making decisions
  • Engage middle management more effectively in leading the organization
  • Set up a system for leading organizational change
  • Develop a process for developing future leaders