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Toughest Business Challenges & Pain Points

Through our core services of team, leadership and culture transformation

Sustainable Organizational Change Through Measurable Business Results


One of the secret keys to IMPAQ’s success in executing business strategy is to adjust your organization’s culture necessary to achieve business results. The second key to IMPAQ’s accountable approach to execution is to establish comprehensive, simple and meaningful measurements that provide an accurate snapshot of your organization’s progress as it achieves business results. IMPAQ accomplishes this by focusing on and measuring three Key Essential Elements associated with business results: Execution, Relationships and Deliverables as pictured below.

Click here for IMPAQ At A Glance services sheet in PDF file format.

Relationships Improvement - 15-35%


Performance Execution Improvement - 60-80%


Targeted KPIs Improve - 30-75%


By improving each of these Key Essential Areas for executing business strategy and achieving Business Results, the organization has a system to track and sustain changes.

Mark Samuel on How We Get Breakthrough Results
Mark Samuel on How We Get Breakthrough Results
Mark Samuel on Building Accountable Teams
Mark Samuel on Building Accountable Teams
Introduction to Accountability-Based Performance Coaching
Introduction to Accountability-Based Performance Coaching
Hear Mark's definition of Accountability and how it's so different from how most people think of it. Learn more at
Mark Samuel - Making Yourself Indispensable
Mark Samuel - Making Yourself Indispensable


Defined as the link between people and departments to produce specific business results, execution represents the habits of an organization. Effective organizational change requires leadership development and execution-based team building that eliminates the following common breakdowns:


Everyone understand the importance of good relationships in sustaining a successful organization. However, this is not about being perfect, it is about creating an environment where human performance and interaction issues can be surfaced and address without blame and with shared ownership for organizational excellence.


Represent the projects and initiatives that the organization needs to accomplish to achieve business results. Execution and relationships are in service to achieving deliverables on schedule, in budget with desired business results as the goal. Deliverables include:eliminates the following common breakdowns:

  • Silo thinking and behavior
  • Blame as a reaction to problems and challenges
  • Activity-driven rather than outcome-driven behavior and actions
  • Ignoring low performance of teams or individuals
  • Slow decision making that ignores the impact on those outside of the decision
  • Inconsistent leadership practices and standards, and not communicating with ?one? voice to others.
  • Trust
  • Support
  • Open and honest communication
  • Respect
  • Holding others accountable in a supportive manner
  • Utilizing diverse abilities
  • Effectively managing conflict
  • Effectiveness demonstrated by solving problems
  • Projects
  • Change initiatives
  • Market share growth goals
  • Technological advancements
  • Customer service initiatives
  • Customer reputation
  • Sales Objectives
  • Project Schedules
  • Budget adherence

IMPAQ‘s system for executing business strategy and change not only impacts Execution, Relationships and Deliverables, but the measurements for each area are correlated to each other in order to provide a clear picture of organizational effectiveness important for diagnosing and leveraging areas for improvement to optimize results in the least amount of time.

To get a clearer picture of the power of this approach and the measurements associated with executing business strategy and change, please visit our Case Studies located in our Clients section.